Refund policy

Refund, Return & Exchange Policy

Flowerdxb is operated by RAWAE AL HADAEQ FLOWERS & PLANTS TRADING L.L.C, a company registered in Dubai, United Arab Emirates.

Please read this policy carefully before placing an order. By placing an order on our website, you acknowledge and agree to the terms outlined below.

All Sales Are Final

Due to the perishable nature of flowers, floral arrangements, plants, cakes, chocolates, balloons, and other gift items, all sales made through Flowerdxb are final.

We do not offer refunds, returns, or exchanges once an order has been placed and confirmed.

Order Cancellations

Cancellation requests must be submitted immediately after placing an order.

Once an order has entered the preparation, production, customization, packaging, or dispatch stage, it cannot be cancelled.

Flowerdxb reserves the sole right to determine whether an order is eligible for cancellation.

Approved cancellations, if any, will be handled at our discretion.

Returns & Exchanges

We do not accept returns or exchanges for any products sold through our website, including but not limited to:

  • Fresh flowers

  • Bouquets

  • Floral arrangements

  • Plants

  • Cakes

  • Chocolates

  • Balloons

  • Gift items

  • Seasonal products

  • Promotional products

  • Personalised products

  • Custom-made products

Products cannot be returned after delivery has been completed.

Customised & Personalised Items

All customised, personalised, and made-to-order products are prepared specifically according to customer requirements.

For this reason, personalised or customised items are strictly non-cancellable, non-returnable, non-exchangeable, and non-refundable once an order has been placed.

This includes but is not limited to:

  • Personalised flower arrangements

  • Custom bouquets

  • Products containing custom messages

  • Products containing names, dates, or special wording

  • Specially requested floral designs

  • Any made-to-order product prepared according to customer instructions

Customers are responsible for reviewing all order details carefully before checkout. Flowerdxb is not responsible for errors provided by the customer, including spelling mistakes, incorrect names, incorrect messages, incorrect addresses, or incorrect recipient information.

Quality Concerns

Customer satisfaction is important to us.

If you believe the product delivered was damaged upon arrival or significantly different from the product ordered, please contact us within 24 hours of delivery.

To assist with our review, please provide:

  • Order number

  • Description of the issue

  • Clear photographs of the product received

After reviewing the matter, Flowerdxb may, at its sole discretion, offer a replacement product or store credit where appropriate.

Cash refunds will not be provided.

Delivery Issues

Customers are responsible for providing accurate delivery information.

Flowerdxb shall not be responsible for failed deliveries resulting from:

  • Incorrect recipient details

  • Incorrect delivery address

  • Incomplete delivery information

  • Recipient unavailability

  • Refusal by the recipient to accept delivery

  • Failure to answer calls or messages from our delivery team

In such cases, the order will be considered fulfilled and no refund, return, exchange, or replacement will be provided.

Substitutions

Flowers and packaging may vary depending on seasonal availability and market conditions.

Where necessary, Flowerdxb reserves the right to substitute flowers, colors, wrapping materials, containers, or accessories with products of equal or greater value while maintaining the overall style and appearance of the arrangement.

Such substitutions shall not be considered grounds for a refund, return, exchange, or complaint.

Refused Deliveries

If a recipient refuses to accept an order that matches the purchased product, the order will be deemed delivered and completed.

No refund, replacement, return, or exchange will be available.

Force Majeure

Flowerdxb shall not be liable for delays, failures, or inability to perform obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Severe weather conditions

  • Natural disasters

  • Road closures

  • Government restrictions

  • Public emergencies

  • Transportation disruptions

  • Supplier shortages

In such circumstances, refunds, returns, or exchanges will not be automatically available.

Fraudulent Transactions

If you believe your payment card has been used fraudulently on our website, please notify us immediately and contact your card issuer.

Any investigation into fraudulent transactions will be conducted in accordance with applicable laws and payment provider requirements.

Contact Us

Flowerdxb
Operated by RAWAE AL HADAEQ FLOWERS & PLANTS TRADING L.L.C

Address:
Malik Saeed Saif Saeed bin Hussain Al Aleili - Al Mizhar First, Shop No. 10S, Dubai, United Arab Emirates

Phone: +971 55 544 8878

Email: support@flowerdxb.ae

Website: https://flowerdxb.ae

Last Updated: June 2026