Privacy policy

Flowerdxb is operated by RAWAE AL HADAEQ FLOWERS & PLANTS TRADING L.L.C, a company registered in Dubai, United Arab Emirates.

We are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it.

By using our website at www.flowerdxb.ae or placing an order with us, you agree to the practices described in this policy.

1. Who We Are

RAWAE AL HADAEQ FLOWERS & PLANTS TRADING L.L.C Malik Saeed Saif Saeed bin Hussain Al Aleili - Al Mizhar First, Shop No. 10S

  • Email: support@flowerdxb.ae
  • Phone: +971 55 544 8878

We are the data controller responsible for personal information collected through our website and services.

2. Information We Collect

We may collect the following types of personal information:

From you (the customer):

  • Full name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Payment information (processed securely by third-party payment providers; we do not store full card details)
  • Account login credentials (where you register a My Account profile)
  • Order history and preferences

From you about the recipient:

  • Full name of the recipient
  • Recipient's delivery address
  • Recipient's contact telephone number
  • Optional details such as occasion or date of birth (where provided)

Automatically via our website:

  • Browser type and device information
  • IP address
  • Pages visited and time spent on the website
  • Cookie data (see Section 7 below)

3. How We Use Your Information

We use your personal information solely to:

We process your personal data based on contract fulfillment, legal obligations, and legitimate business interests.

  • Process and fulfil your orders
  • Contact you regarding your order, including delivery updates or issues
  • Respond to your enquiries and complaints
  • Manage your My Account profile
  • Send account-related notifications such as order reminders (where enabled)
  • Comply with our legal obligations under applicable UAE law
  • Improve our website and services based on usage patterns

We will not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.

4. Information About Recipients

When you provide personal details about another person — such as a gift recipient's name, address, or date of birth — you confirm that:

  • You have obtained that person's consent to share their information with us.
  • The information you provide is accurate to the best of your knowledge.

Recipient information is used solely for the purpose of fulfilling your order and will not be used for any other purpose.

5. How We Share Your Information

We may share your personal data with trusted third parties only to the extent necessary to fulfil your order. These include:

  • Courier and delivery partners – to carry out delivery of your order.
  • Payment processors – to securely handle your payment transaction.
  • IT and platform service providers – who support the operation of our website.

All third parties we work with are required to handle your data securely and in accordance with applicable data protection law. We do not permit them to use your data for their own marketing purposes.

We may also disclose your information where required by law, regulation, or a valid legal request from a UAE authority.

6. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, or reporting obligations. When your data is no longer needed, it is securely deleted or anonymised.

7. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how visitors use our site.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

8. Your Account Security

If you register a My Account profile on our website:

  • You are responsible for keeping your password confidential. Do not share your password with anyone.
  • You are responsible for all activity and orders submitted under your account credentials.
  • If you suspect that someone else has accessed your account without your permission, please notify us immediately at support@flowerdxb.ae or call +971 55 544 8878.
  • If we have reason to believe that your account has been compromised or is being misused, we may require you to reset your password or temporarily suspend access to your account.

9. Your Rights

Subject to applicable UAE data protection legislation, you have the right to:

  • Access the personal data we hold about you.
  • Correct any inaccurate or incomplete personal data.
  • Request deletion of your personal data, where we are no longer required by law to retain it.
  • Withdraw consent for any data processing that is based on your consent.

To exercise any of these rights, please contact us at:

  • Email: support@flowerdxb.ae
  • Phone: +971 55 544 8878

10. Data Protection Compliance

We are committed to complying with all applicable data protection and privacy legislation in the United Arab Emirates. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.

11. Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from individuals under 16. If you believe a child has provided us with personal information without appropriate consent, please contact us and we will take steps to remove that data.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with the date of the revision. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your data, please contact us:

Flowerdxb (operated by RAWAE AL HADAEQ FLOWERS & PLANTS TRADING L.L.C)

Last updated: 2026