📦 Delivery & Orders

Do you offer same-day delivery?

Yes, we aim to deliver within your selected time slot, but delivery times are estimates and may vary.

Can delivery be delayed?

Yes, delays may occur due to traffic, weather, or high-demand periods.

What happens if I enter the wrong address?

If the address is incorrect, additional delivery charges (AED 50) may apply to redirect the order.

What if the recipient is not available?

We will attempt contact. If unsuccessful, re-delivery can be arranged with extra charges or the order may be held for pickup.

Who is responsible for delivery details?

Customers must provide accurate information. We are not responsible for delays caused by incorrect details.

🌹 Products & Availability

Will my bouquet look exactly like the picture?

Due to the natural and seasonal nature of flowers, slight variations in flowers, colors, or packaging may occur.

What if a flower is unavailable?

We may substitute it with an equal or higher value alternative while maintaining the design.

Can products be unavailable after ordering?

Yes, all products are subject to availability and may be modified or discontinued.

💳 Payments & Pricing

Are your prices fixed?

Prices may change at any time, and we reserve the right to correct any pricing errors.

What happens if there is a pricing mistake?

We may cancel or refuse the order if incorrect pricing is displayed.

How do I pay?

All payments must be completed at checkout using available payment methods.

❌ Cancellation & Refunds

Can I cancel my order?

Yes, orders can be canceled before preparation begins.

When am I eligible for a refund?

Refunds may be available if the order is canceled at least 1 day before delivery.

When will I receive my refund?

Approved refunds are processed within 5–6 business days.

When are refunds NOT given?

Refunds are not issued for:
Last-minute cancellations
Processed or dispatched orders
Incorrect delivery details